SHIPPING & RETURNS

Shipping

We do not charge shipping costs for sending an order above €80 within the Netherlands. Below €80, we charge a standard reduced price of €4.95 within the Netherlands. Outside the Netherlands you pay the full shipping costs. When you order a product from us, we pack your product securely and with great care. We will send your package the same day Monday to Friday if you order before 12:00. 

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We send our packages with PostNL. From the moment we offer it at a PostNL location, it is usually delivered the next day 

As soon as your order is shipped, you will receive a shipping confirmation from us with a track & trace link. From that moment on you can track your order directly on the Woolskins/Myparcel website. This way you can see exactly on which day your package will be delivered.

If not at home, the package will be brought to the nearest PostNL point for collection. You then have 7 days to collect your package. When the package is returned to us after 7 days, woolskins is not responsible for the costs of reshipment.

Returns

Wanneer je niet tevreden bent met je aankoop, kun je je bestelling altijd binnen 14 dagen retourneren na ontvangst. Je kunt gebruik maken van ons retourlabel, maar je kunt het ook zelf versturen met verzender naar eigen keus (bewaar in beide gevallen altijd je verzendbewijs). Oók kun je het bij ons langsbrengen op ons adres in Amsterdam. Let op! Alle producten die gererourneerd worden moeten ten alle tijden voorzien zijn van de orginele kaartjes én het retourvignet. Zonder retourvignet en kaartjes kan je retour niet geaccepteerd worden.

Returning an order:

- Meld je retour aan middels het retourformulier hieronder. Wij behandelen deze handmatig, de aanmelding wordt niet direct automatisch beantwoord.

- We will then send you an email with a return link.

- Mark the items to be returned on the enclosed packing slip and include it with the package.

- Pack all items in the original packaging met ons retourvignet en alle original tickets in a sturdy box and take the package to the nearest PostNL point.

- You can also choose to send your return with a carrier of your own choice.

- Then send the package to:

Woolskins

Attn: Returns Department

Derde Looiersdwarsstraat 5h

1016 VD, Amsterdam

the Netherlands.

Because we are a small company and want to keep our prices as attractive as possible, we do not reimburse return costs. However, you can always, as previously indicated, bring your return to our location in Amsterdam. If you return your item with your own carrier, we recommend that you use a track & trace service with insurance if necessary, as we are not liable for lost or damaged packages.

Beschadigde, gebruikte, incomplete of items met duidelijke gebruikssporen die niet meer kunnen worden aangeboden worden niet geaccepteerd.

After inspection, we aim to process your return within two working days of receipt. After processing, the amount will be credited back to the account used for payment within 48 hours. Credit card payments usually take a little longer.