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Woolskins Privacy Policy
About our privacy policy
Woolskins cares about your privacy. We therefore only process data that we need for (the
improve) our services and carefully handle the information we have about you and your use of
collected our services. We never make your data available for commercial purposes
third parties.
This privacy policy applies to the use of the website and the services provided by it
Woolskins. The effective date for the validity of these conditions is 16/05/2022, with the publication of a
new version expires the validity of all previous versions. This privacy policy describes what information about you
are collected by us, what this data is used for and with whom and under what conditions
this data may be shared with third parties. We also explain to you how we use your
store data and how we protect your data against misuse and what rights you have in relation to
the personal data you have provided to us.
If you have any questions about our privacy policy, please contact our privacy contact, u
find the contact details at the end of our privacy policy.
About data processing
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is transparent.
Online store software
WooCommerce
Our webshop has been developed with software from WooCommerce.
Personal data that you make available to us for the benefit of our services will be shared with this party.
WooCommerce has access to your data to provide us with (technical) support, they will never use your data for any other purpose.
Based on the agreement we have concluded with them, WooCommerce is obliged to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy.
WooCommerce uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored.
WooCommerce reserves the right to share collected data within its own group in order to further improve the service.
WooCommerce hosting
Our webshop has been developed with software from WooCommerce, we have chosen AndersPulsief for our web hosting.
Personal data that you make available to us for the benefit of our services will be shared with this party.
AndersPulsief has access to your data to provide us with (technical) support, they will never use your data for any other purpose.
AndersPulsief is obliged to take appropriate security measures on the basis of the agreement we have concluded with them.
These security measures consist of the application of SSL encryption and a strong password policy.
Regular backups are made to prevent data loss.
Web hosting
Pulsive
EXAMPLE: We purchase web hosting and e-mail services from Pulsief.
Pulsief processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. This is not personal data.
Pulsief has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data.
Pulsief is obliged to observe secrecy on the basis of the agreement.
Email and mailing lists
MailChimp
We send our e-mail newsletters with MailChimp.
MailChimp will never use your name and e-mail address for its own purposes.
At the bottom of every e-mail sent automatically via our website you will see the 'unsubscribe' link. You will then no longer receive our newsletter.
Your personal data is stored securely by MailChimp.
MailChimp uses cookies and other internet technologies that provide insight into whether e-mails are opened and read.
MailChimp reserves the right to delete your data
to further improve the service and to share information with third parties in this context.
HostnetPulsive
We use the services of HostnetPulsief for our regular business e-mail traffic.
This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible.
HostnetPulsief has no access to our mailbox and we treat all our e-mail traffic confidentially.
payment processors
Pay.nl
We use the payment service provider Pay.nl to handle (part of) the payments in our webshop.
Pay.nl processes your name, address and residence details and your payment details such as your bank account or credit card number. Pay.nl has taken appropriate technical and organizational measures to protect your personal data.
Pay.nl reserves the right to use your data to further improve the service and to share (anonymised) data with third parties in this context. In the event of an application for a deferred payment (credit facility), Pay.nl shares personal data and order data with post-payment service providers.
All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Pay.nl's services for which it engages third parties.
Pay.nl does not store your data for longer than is permitted by law.
Mollie
We use the Mollie platform to handle (part of) the payments in our webshop.
Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number.
Mollie has taken appropriate technical and organizational measures to protect your personal data.
Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties in this context.
All the guarantees mentioned above with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties.
Mollie does not store your data longer than permitted by law.
Klarna
We use the Klarna platform to handle (part of) the payments in our webshop.
Klarna processes your name, address and residence details and your payment details such as your bank account or credit card number.
Klarna has taken appropriate technical and organizational measures to protect your
protect personal data.
Klarna reserves the right to use your data to further improve the service and to share (anonymised) data with third parties in this context. In the event of an application for a deferred payment (credit facility), Klarna shares personal data and information regarding your financial position with credit rating agencies.
All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Klarna's services for which they engage third parties.
Klarna does not store your data longer than permitted by law.
Reviews
WebwinkelKeur
We collect reviews via the WebwinkelKeur platform.
If you leave a review via WebwinkelKeur, you are obliged to provide a name and e-mail address.
WebwinkelKeur shares this information with us so that we can link the review to your order.
WebwinkelKeur also publishes your name on its own website.
In some cases, WebwinkelKeur may contact you to provide an explanation of your review.
In the event that we invite you to leave a review, we will share your name and e-mail address with WebwinkelKeur.
They only use this information for the purpose of inviting you to leave a review.
WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data.
WebwinkelKeur reserves the right to engage third parties for the provision of services, for which we have given permission to WebwinkelKeur.
All the guarantees mentioned above with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.
EXAMPLE: We collect reviews through the Google platform.
If you leave a review via Google, you are required to provide your name and e-mail address.
Google shares this information with us so that we can link the review to your order. Google also publishes your name on its own website.
In some cases, Google may contact you to clarify your review.
In the event that we invite you to leave a review, we will share your name and email address with Google.
They only use this information for the purpose of inviting you to leave a review.
Google has taken appropriate technical and organizational measures to protect your personal data.
Google reserves the right to engage third parties for the provision of the service, which we rely on
Google consented.
All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of the service for which [PROVIDER] engages third parties.
Shipping and logistics
PostNL
If you place an order with us, it is our job to have your package delivered to you.
We use the services of PostNL to carry out the deliveries.
It is therefore necessary that we share your name, address and residence details with PostNL.
PostNL uses this information only for the purpose of executing the agreement.
In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties
MyParcel
EXAMPLE: If you place an order with us, it is our job to have your package delivered to you.
We use the services of MyParcel to carry out the deliveries.
It is therefore necessary that we share your name, address and residence details with MyParcel.
MyParcel only uses this data for the purpose of executing the agreement.
In the event that MyParcel engages subcontractors, MyParcel will also make your data available to these parties
Billing and accounting
Quick start
EXAMPLE: We use the services of Snelstart to keep track of our administration and accounting.
We share your name, address and residence details and details regarding your order.
This data is used for the administration of sales invoices. Your personal data is sent and stored protected.
Snelstart is bound to secrecy and will treat your data confidentially.
Snelstart does not use your personal data for purposes other than those described above.
External Sales Channels
Bol.com
We sell (part of) our articles via the Bol.com platform.
If you place an order via this platform, Bol.com will share your order and personal data with us.
We use this information to process your order.
We handle your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use
Purpose of data processing
General purpose of the processing
We only use your data for the benefit of our services.
This means that the purpose of the processing is always directly related to the assignment you provide.
We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time - other than at your request - we will ask you for explicit permission to do so.
Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations.
These third parties are all bound to secrecy by virtue of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services.
This data (for example your IP address, web browser and operating system) is not personal data.
Cooperation in tax and criminal investigations
In some cases, Woolskins may be required by law to share your data in connection with government tax or criminal investigations.
In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
Retention periods
We keep your data as long as you are a client of ours.
This means that we keep your customer profile until you indicate that you no longer wish to use our services.
If you indicate this to us, we will also regard this as a request to forget. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs.
However, employees no longer have access to your client profile and documents that we have produced in response to your order.
Your rights
Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us.
We explain below which rights these are and how you can invoke these rights.
In principle, to prevent misuse, we only send copies and copies of your data to your already known e-mail address.
In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself.
We keep records of completed requests, in the event of a forget request we administer anonymized data.
You will receive all statements and copies of data in the machine-readable data format that we use within our systems.
You have the right at all times to submit a complaint to the Dutch Data Protection Authority if you suspect that we are using your personal data in the wrong way.
Right of inspection
You always have the right to view the data that we process or have processed that relate to your person or can be traced back to it.
You can make a request to this effect to our contact person for privacy matters.
You will then receive a response to your request within 30 days.
If your request is granted, we will send you a copy of all data with an overview of the processors who hold this data, stating the category under which we have stored this data, at the e-mail address known to us.
Right of rectification
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to it, adjusted.
You can make a request to this effect to our contact person for privacy matters.
You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been changed at the e-mail address known to us.
Right to restriction of processing
You always have the right to limit the data that we process or have processed that relate to your person or that can be traced back to it.
You can make a request to this effect to our contact person for privacy matters.
You will then receive a response to your request within 30 days.
If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you lift the restriction.
Right to portability
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to it, be carried out by another party.
You can make a request to this effect to our contact person for privacy matters.
You will then receive a response to your request within 30 days.
If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed by other processors or third parties on the e-mail address known to us.
In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.
Right of objection and other rights
In some cases you have the right to object to the processing of your personal data by or on behalf of Woolskins.
If you object, we will immediately cease data processing pending the handling of your objection.
If your objection is well-founded, we will make copies and/or copies of data that we process or have processed available to you and then permanently suspend the processing.
You also have the right not to be subject to automated individual decision-making or profiling.
We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
Cookies
Google Analytics
Cookies from the American company Google are placed via our website as part of the “Analytics” service.
We use this service to keep track of and receive reports on how visitors use the website.
This processor may be obliged to provide access to this data on the basis of applicable laws and regulations.
We have not allowed Google to use the analytics information obtained for other Google services.
Third Party Cookies
In the event that software solutions from third parties use cookies, this is stated in this privacy statement.
Changes to the Privacy Policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page.
If the new privacy policy has consequences for the way in which we process already collected data relating to you, we will inform you by e-mail.
Contact details
Woolskins
Marnixstraat 387-1 1016XR Amsterdam The Netherlands T (020) 204-4557 E info@woolskins.eu
Contact person for privacy matters
Agatha Klimczynska