We do not charge shipping costs for orders over €100. Below €100, we charge a standard price of €4.95 within the Netherlands. Outside the Netherlands you pay the full shipping costs. When you order a product from us, we pack your product firmly and with great care. We ship it the next day after the order has been placed and payment has been confirmed.
We send our parcels with PostNL and from the moment we offer it to a PostNL location, it is usually delivered the next day. PostNL delivers between 09:00 and 21:30 and on Saturdays between 09:00 and 17:00.
As soon as your order is shipped, you will receive a shipping confirmation from us. If we ship your order by parcel, we will mention the Track & Trace code in this message with which you can track the status of your order. You can then track your order directly on the Woolskins/Myparcel website. This way you can see exactly on which day your package will be delivered.
If you are not at home at the time of delivery, PostNL will offer your package again the next working day. You can then pick up the package at a PostNL service point.
You will receive a message from the postman about where you can pick up the package. Do not forget to bring your proof of identity, because you must show this at the service point. You can pick up the package for three weeks, after which your order will be returned to Woolskins.