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Frequently asked questions about our beautiful wool products & services
Below you will find answers to the most frequently asked questions.
What payment options are there?
You pay your purchase amount with us quickly and safely with the following payment options:
- iDEAL.
- Credit Card (MasterCard, VISA, American Express).
- Paypal.
- Klarna pay later
- Ban contact.
- Giro pay .
What is the difference between Thumbled and Felted wool.
All our wool products are made of pure new wool and have the 'Woolmark' quality mark.
The 'Felted' wool is characterized by the felted (also called boiled) wool. This wool is quite compact but falls smoothly, it has a smooth and luxurious appearance and is extremely comfortable. It is a bit like the wool blanket we know from the past, but softer thanks to the new techniques in weaving and wool processing.
The 'Thumbled' wool can best be described as 'Teddy Plush', it is a soft and fluffy fabric that feels wonderfully soft and comfortable. It is a somewhat thicker fabric but is airy thanks to the raised hairs. Please note that 'Thumbled' wool products are characterized by the loose wool fibers. To avoid lint as much as possible, it is best to tap the product outside before using it.
How can I return products?
If for any reason you are not satisfied with your product, you have the right to return your items within 14 days from the time of delivery.
If you return the entire order, you will also receive the shipping costs of the order back on your account. When you return part of the order, the shipping costs for this return will not be reimbursed. The costs for returning are for the customer with a reduced rate of € 4.95.
The items to be returned must be delivered in their original packaging, unused and undamaged with the original hangtags. Damaged items or items with obvious signs of use will not be accepted.
A payment received by Woolskins will be refunded within 2 to 3 working days after the cancellation/receipt. For credit card payments this is 10 to 14 days.
Why wool in the summer?
Wool fibers breathe and have the property of acting as a natural thermostat regulating body temperature? This helps your baby maintain a stable temperature and keeps your baby dry and comfortable. It does this "dynamically," meaning it happens when it's needed, not when it isn't. Warm in winter and cool in summer.
The voluminous fiber structure also provides permanent ventilation. In addition, wool absorbs moisture very well and draws sweat away from the body. The stored moisture evaporates partly due to the good ventilating property of the wool and because sweat is constantly removed, the body remains relatively cool and comfortable in the summer.
What are the shipping costs?
We do not charge shipping costs for orders over €80. Below € 80, we charge a standard reduced price of € 4.95 within the Netherlands. Outside the Netherlands you pay the full shipping costs.
Can I exchange my product?
If an item does not fit, it can be exchanged within 14 days by returning the item to us and placing a new order yourself. Read here how to return an item to us If an item does not fit, it can be exchanged within 14 days by returning the item to us and placing a new order yourself. Read here how to return an item to us.
Do you also ship abroad?
Woolskins ships to all countries within the EU, United States & Canada. A shipping rate applies to all shipments
How best to wash my wool product!
You can enjoy your wool product for years if you maintain it properly. You don't have to wash wool very often, it is naturally anti-bacterial. A good night of hanging out also ensures that odors often disappear. Still, it's a good idea to wash occasionally.
Hand wash
As a rule, it is recommended to wash wool by hand. But this certainly also has risks. Wool should be washed at 30 degrees, which feels quite cold. Few people check the water with a thermometer. Washing too hot results in shrinkage. In addition, people often use too much detergent when washing by hand, and they are less able to rinse it out. Wringing too hard is also a risk.
Correct temperature
As stated above: you wash wool at 30 degrees, and certainly not hotter. But also not colder! A too cold temperature can frighten the fibers and this can also cause shrinkage.
In the machine
It is safest to wash wool in the machine, on the wool wash program. Make sure the centrifuge is not set higher than 600 rpm. Here again: a high speed causes your woolen clothing to shrink. Also important: wash wool with wool. Do not include jeans or clothing with zippers.
Wool detergent
Wool naturally contains a type of fat, lanolin. This gives the wool a soft protective layer against dirt and retains heat for a long time when it is cold. But it also ensures that the wool remains elastic and wears less quickly. By using a special wool detergent that contains lanolin, you can continue to enjoy these properties. In addition, special wool detergents never contain bleach, which is disastrous for wool.
Does sheepskin help against asthma & allergies?
Babies who sleep on animal skin are less likely to develop asthma later in life, new research shows.
If children sleep on animal skin such as a sheepskin in the first three months of life, they have a 79 percent lower risk of asthma by the age of 6. Microbes in animal fur probably protect children against the lung disease.
What is an ecological wool product?
Our sheepskins and wool products are Ecological. In their processing and handling, the environment, animal and plant life are taken into account. They are safe for children and adults and are biodegradable, or organic.
All resources used in the tanning and finishing of our sheepskins comply with essential EU directives regarding animal welfare and the preservation and protection of the environment (ecological). Our furs are tanned according to REACH regulations. There won't be any! AZO dyes used in our coats or their production.
When can I expect my order at home?
If you place your order before 12:00 it will be shipped the same day. In most cases, your package will be delivered the next day, with the exception of weekends. If you order from us on Friday after 12:00 or during the weekend, your package will be presented to PostNL on the following Monday.
We send our parcels with PostNL and from the moment we offer it to a PostNL location, it is usually delivered the next day. PostNL delivers between 09:00 and 21:30 and on Saturdays between 09:00 and 17:00.