{"id":15508,"date":"2023-06-21T14:52:44","date_gmt":"2023-06-21T14:52:44","guid":{"rendered":"https:\/\/woolskins.eu\/?page_id=15508"},"modified":"2026-05-08T12:34:56","modified_gmt":"2026-05-08T12:34:56","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/woolskins.eu\/en\/veelgestelde-vragen\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"
Below you will find answers to the most frequently asked questions.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n Bij onze producten staat eerlijkheid voorop. We vinden het belangrijk dat je precies weet hoe een product is opgebouwd en waarom bepaalde materialen worden gebruikt. Daarom leggen we dit graag duidelijk uit.<\/span><\/p>\n <\/span><\/p>\n Bij een deel van ons assortiment bestaat de samenstelling uit <\/span>70% wol en 30% polyester<\/strong>. De wol vormt altijd de buitenkant van het product. Dit is het materiaal dat je ziet en voelt. De polyester is een tussenlaag en dient als <\/span>verstevigende basis<\/strong>. Deze laag is niet zichtbaar en niet voelbaar, maar wel noodzakelijk om het product stevig en vormvast te maken.<\/span><\/p>\n <\/span><\/p>\n Alleen gebreide producten<\/strong> kunnen volledig uit <\/span>100% wol<\/strong> bestaan. Bij <\/span>geweven wolproducten<\/strong> is een verstevigende onderlaag altijd nodig. Zonder deze basis zou de stof zijn vorm en stevigheid verliezen. Dit is geen uitzondering, maar een vaste eigenschap van dit type wollen stof.<\/span><\/p>\n <\/span><\/p>\n Wij kiezen er bewust voor om hier <\/span>open en transparant<\/strong> over te zijn. Zo weet je precies waar je voor kiest en kun je vertrouwen op de kwaliteit en duurzaamheid van onze producten.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n You pay your purchase amount <\/span>with us quickly and safely with the following payment options:<\/span><\/p>\n <\/p>\n All our wool products are made of pure new wool and have the 'Woolmark' quality mark.<\/p>\n <\/p>\n The 'Felted' wool is characterized by the felted (also called boiled) wool. This wool is quite compact but falls smoothly, it has a smooth and luxurious appearance and is extremely comfortable. It is a bit like the wool blanket we know from the past, but softer thanks to the new techniques in weaving and wool processing.<\/p>\n <\/p>\n The 'Thumbled' wool can best be described as 'Teddy Plush', it is a soft and fluffy fabric that feels wonderfully soft and comfortable. It is a somewhat thicker fabric but is airy thanks to the raised hairs. Please note that 'Thumbled' wool products are characterized by the loose wool fibers. To avoid lint as much as possible, it is best to tap the product outside before using it.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n If for any reason you are not satisfied with your product, you have the right to return your items within 14 days from the time of delivery. <\/span><\/p>\n <\/span><\/p>\n If you return the entire order, you will also receive the shipping costs of the order back to your account. If you return part of the order, the shipping costs for this return will not be refunded. The cost of returning the order is for the customer.<\/span><\/p>\n <\/p>\n The items to be returned must be delivered in their original packaging, unused and undamaged with the original hangtags. Damaged items or items with obvious signs of use will not be accepted.<\/span><\/p>\n <\/p>\n A payment received by Woolskins will be refunded upon return no later than 14 working days after the cancellation\/receipt. This is usually faster though.<\/span><\/p>\n\n